Finance teams often treat card payments as revenue, when a meaningful portion of it is still unresolved risk. Most finance teams are carrying that exposure largely blind to their exposure levels. Instead of treating card payments simply as revenue they…
A guide for eCommerce merchants with any level of fraud knowledge. This guide has been developed for eCommerce merchants with any level of fraud knowledge. It aims to provide a full and comprehensive overview of how to detect and prevent…
The appeal of increasing revenue in some cases by over 100% is what has SaaS entrepreneurs and their investors excited about PayFac, but how realistic is it and is it worth the effort? Becoming a ‘PayFac’ or Payments Facilitator is…
Most small businesses in particular retailers may not be aware of PCI-DSS. Why does it still exist and does it have a place in modern payments?
It was the third call of the day: “Duncan, do you think you could help us set up this new client? We’re can’t figure out how to add permissions so that they can edit their content…” This was the topic…
A while ago a client asked me into their office. “Do you think you can help us set our mobile strategy for our the next version of our app?” When I looked at the reporting that was being generated it…
Ok, maybe a little clickbaity as a title. But fundamentally this concept is true from an innovation perspective.
Marty Cagan heads up SVPG (Silicon Valley Product Group) and is a veteran product leader. This 1h46 talk of his at the Lean Product Meetup 25th January 2018 is really great stuff. He shares some of the key insights from…
I’m a big believer in keeping knowledge fresh and up to date. Whether that's a course, event, YouTube video or a good old fashioned book. In this article I run through some of my favourite places to learn about product.
The My eBay area is a UI/UX horror show which I’m not sure has been revisited since eBay launched last decade.